Your step-by-step guide to navigating Western Australia’s new ServiceWA COVID app

Western Australia has launched a new government app to streamline the process for people proving their vaccination status and checking in at venues ahead of the state’s border opening.

But it’s proved a frustrating process for many trying to set up their accounts.

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Health Minister Amber-Jade Sanderson on Tuesday acknowledged the initial process was a “bit fiddly” and could take about 30 minutes.

So, how does it work?

The first step is to set up the supporting services — you need a digital identity and digital vaccine certificate.

Download the myGovID app, enter your details and make sure you have two forms of Australian ID handy such as your driver’s licence, birth certificate or Medicare card to set up your digital identity.

You can access your proof-of-vaccination certificate through your myGov account or via the Medicare app.

Now it’s time to download ServiceWA from the app store.

This is where it gets “fiddly”.

Your step-by-step guide to navigating Western Australia’s new ServiceWA COVID app

Logging in will redirect you to the digital identity page, where you then select myGovID and enter your email.

You will get an authentication code on the screen.

Exit the ServiceWA app, enter the code in the myGovID app and then return to ServiceWA and agree to the terms.

Finally, add your mobile number and confirm the verification code and you’re good to go.

Still confused? The government has released a step-by-step video to follow along.

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When do you use it?

ServiceWA allows West Australians to show their proof-of-vaccination, check in at locations and access G2G passes for interstate travel in one place.

It means you no longer need to use SafeWA as a separate app.

Ms Sanderson said it would make life easier for businesses and patrons.

How will it be enforced?

Police Commissioner Chris Dawson said officers would be doing spot checks to make sure punters were doing the right thing.

“If someone breaches this, it’s going to be be a very expensive drink,” he said.

He warned those trying to cheat the system or use someone else’s phone would face a $1000 on-the-spot fine as well as a possible $50,000 penalty in court.

He said the app used “world leading encryption” and the information stored on it would be kept private.

“Police will not be able to access the Service WA health contact tracing data that’s in this app,” he said.

“The G2G app will be accessible by police, but not the health related data.”