A Salford couple say they've been treated 'like absolute c**p' after being moved into three hotels in as many weeks whilst their damp-plagued flat was repaired.
Eithne Crowson, 69, and her husband, Martin, 70, said the problems with their flat in Holm Court started six years ago when a shower and wet room were installed.
But it's the three weeks they spent in three hotels - and then finally a flat without a cooker - that led to them calling their housing company 'heartless'.
READ MORE: BREAKING: Man dies in devastating bungalow fire
In December, the retired couple were moved into a Travelodge and Premier Inns in Salford and Manchester while the leaks and water damage in their flat were repaired.
Eithne claims they had pay for her own food in the Travelodge.
"We had to pay for our own food there, there was no way of cooking. Then they put us in the Premier Inn in the Quays - they paid for our food there," she told the M.E.N.
But diabetic Eithne struggled the most when living in Plane Court - a block of flats she can see out of the window from her own flat in Holm Court in Pendleton.
They had no cooker to begin with - and she claims she was told to cook ready meals in the microwave.
"They've been messing us about," Eithna said.
Her husband Martin, a veteran, said: "They've treated us like absolute c**p. They haven't got a heart at all.
"None of them have got any heart at all.
"They haven't got a clue, they don't give a sh***, they're absolutely heartless."
Martin explained that the work to the bathroom was finished in 2015 - and that it had been 'slowly leaking in there since'.
"Nobody could figure out where it was coming from," he said.
He told the M.E.N. that they took the floor up and put it down again - but that the leak came back again.
"It was wet on all on the walls. We couldn't work out where this mould was coming from and why it wasn't drying," he said.
It then got to the point that whenever anybody was having a shower that the flat would start 'filling up with water'.
The floor in the lobby was damaged, as well as wallpaper, and Martin's stamp collection.
"I lost quite a lot of my stamps through the damp," he said.
A spokesperson for Pendleton Together said: “Pendleton Together understand the difficulties tenants, in particular elderly tenants, face when substantial work is needed to repair their homes and this is always our primary consideration.
"We have provided considerable support to Ms Crowson to help her overcome these difficulties and continue to have a dialogue with her to provide further reassurance.
"We are sorry that she has found the experience distressing and we are always open to feedback on ways we can improve our support.”
Pendleton Together has said that they originally offered to move Ms Crowson to a new flat, but that she requested to be moved to a hotel instead.
A spokesperson added: "We arranged for a hotel with breakfast and evening meals provided, where she stayed for a number of days before returning home.
"We offered to move Ms Crowson to a new flat, however she requested to be moved to a hotel instead.
"We arranged for a hotel with breakfast and evening meals provided, where she stayed for a number of days before returning home.
"Unfortunately, following the work completion additional time was needed for it to settle, so she could not remain at home.
"We arranged for Ms Crowson to return to the hotel on the same terms as before.
"When that hotel was no longer available for reasons beyond our control, we planned to move her to an alternate hotel.
"Ms Crowson did not think the alternate hotel would be suitable, so we identified a flat and used a professional removals company to move her existing home content across.
"Unfortunately, it was not possible to move her cooker, so we purchased a new one for her.
"Regrettably, this did mean that she had two days where she needed to be reliant on a microwave to cook while the new cooker was purchased and installed."